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 Gift
Certificates
Gift certificates can not be exchanged for cash.
Purchased Gift Certificates may be redeemed for services or
products - and balances can be carried over.
Gift Certificates for Spa Packages may not be exchanged for other services or products. Entire package must be used on the same day unless prior arrangements were made with the Spa Coordinator.
Promotional Gift Certificates may be used for services only and balances may not be carried over.
Arrival Time
Please
arrive a few minutes prior to your appointment.
This will ensure you have the full time for your
treatment.
Confirmation Policy
A spa coordinator will reconfirm with you the
day before your scheduled appointment.
For spa parties, a credit card number and 25% of
services is required to hold the booking. The deposit is non-refundable.
Gratuities
Services do not include gratuities. They are
left to the discretion of the client. Gift
certificates do not include gratuities.
Cancellations
Please provide 24-hour notice for cancellations.
A message can be left after hours.
Etiquette
In order for Brava Hair Studio and Day Spa to
provide all clients with the very best of
service, please respect these policies while in
the spa:
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- Please secure all valuables, as we
can not be responsible for any lost or stolen property
- Please find prior arrangements for children
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| Cell Phones |
Cell Phones must be turned off upon entering Brava
Hair Studio & Day Spa.
There may be no talking on the phone while receiving
services.
Talking on the phone can lead to shifting in highlighting foils, disrupted colorage, disrupted chemicals on the face and neck, cause for stylist to run behind for their next client, ringing and loud talking that can be heard in the quiet rooms, and other problems that we would like to avoid.
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Refunds
No Refunds will be given on Gift Certificates, Deposits, or Pre-Paid Appointments.
No refunds will be given on services or
gratuities.
If you are not satisfied with a product, return
the item within seven (7) days and a credit will
be issued. No cash refunds.
*All
makeup and skin care product sales are final.
These products
can not be returned or exchanged.
Checks
Returned checks will have a $30.00 fee or
more (depending on the amount of the check).
Returned checks not paid in cash or credit card
within 7 days will be turned over to a
collection agency. The check and follow up paperwork will then be turned over to the State Attorneys office.
Brava does not accept out of town checks.
Brava does not accept any checks over $135.
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| Spa
Parties
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*For spa parties of 3 or more services a credit card number and 25% deposit is required to hold the reservation. Deposit is non refundable.
*For parties with 5 or more guests an 18% Gratuity will also be added.
*Guests who do not show up the day of the reservation will be charged for the services booked.
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Call
Us Today At (850) 833-3003 |
